Doing Business in an Expanding Reality

Beyond implementing the Co-design process, the purpose of Repères in Second Life is of course to explore these new digital words to gain more knowledge of them and to advise our clients in their marketing strategies in these virtual worlds.

We also want to play an active role in the Second Life community and to participate in its development, namely by disseminating the results of studies we conduct on our own initiative, or by making research organisations benefit at cost price from field studies conducted by our panel of avatars.

It is within such a framework that we are publishing the results of a qualitative study we conducted last year on the perception by the residents of Second Life of the first launches of brands in SL.

The investigation, under the form of an "in world” focus group (via avatars in SL) and in Real Life, concerned the automobile sector which already presented a certain diversity in marketing terms. The aim of the study is to determine the key factors of success for a successful launch in a virtual world.

You may download all of the findings here, which you may also view in a slide presentation below (given the density of the text, I recommend the option “view on slideshare / Full”)

For further details, please contact Emilie Labidoire, project manager at Repères Communities.

| View | Upload your own

The development of virtual worlds about which we regularly communicate is a part of the more global process of the massive integration of digital technology in our reality.

This new reality we are moving towards, where the border between the virtual and reality will become less and less discernable, is sometimes referred to as the metaverse.

In the spring of 2007, a group of experts, researchers and players in the field of virtual worlds published a remarkable study on this subject : the metaverse roadmap overview. The authors identify four leading trends which, through their convergence, lead us to the metaverse:
. Virtual Worlds
. the mirror worlds, the digital reproduction of reality (Cf. Google Earth)
. enhanced reality : the integration of the digital in the real world, for example via enhanced reality glasses (you walk in an Antique site and thanks to these glasses you have a completed view of the buildings instead of the ruins)
. lifelogging, which consists of recording all the events of one’s life on a digital medium.

You will find here the support materials from a talk I gave on this subject at the summer university of a consulting company. In addition to the 4 trends of the Metaverse Roadmap, you will find some elements concerning another change I believe is fundamental: the notion of the enhanced body (exoskeletons, cyborgs and brain-computer links) where, here again, the visions of science-fiction writers are confirmed.

To finish with this theme of the metaverse and immersion, here is a video in which a system for measuring brain waves makes it possible for a person to move his avatar in Second Life mentally:



There are many surprises in store for us.

CB News in partnership with Repères presents an opinion poll conducted among 1085 Second Life residents on their perception of Real Life brands in this universe.

The main thing learnt from the poll was that the presence of RL brands is perceived as positive by a great majority of Second Life residents: 66% believe that the presence of RL brands has a positive impact on SL, whereas 22% believe that RL brands have no impact on SL, and only 11% believe that RL brands have a negative impact on SL. Therefore there is no evidence of any overexposure effect or rejection. On the contrary, the avatars are looking forward to the presence of brands (45% of respondents even want more brands) because they enhance and give more credibility to Second Life:
- they give realism and substance to SL by establishing a link with Real Life,
- they make SL more interesting by increasing the number of residents and thus contribute to a greater permanence of this universe.
On the contrary, the main obstacles have more to do with the fear of spoiling the universe, by being too close to real life or too commercial.

In this context, being present in SL may represent a real opportunity for a brand since beyond the impact of communicating around events linked to the current buzz around SL, the brands can promote RL products and also benefit from the creativity of the avatars by associating them in their innovation processes. The potential of Second Life in the co-creation process is confirmed in this study. The majority of the residents are ready to take part in this type of operation… in exchange for remuneration and visibility. It should be noted that the motivation to take part will be even stronger if the aim is to innovate for a much-liked brand.

Upon analysing the results of the study, it is clear to date, that the brands are still far from having succeeded in exploiting all of their SL potential. For instance no RL brand introduced in SL has succeeded in establishing a strong presence in the minds of residents. According to residents, the RL brands that wish to penetrate SL should offer a sim which:
. associates the philosophy of the universe (namely conviviality, originality and innovation) and the image of the brand
. maintains a link with RL
. is visible, easily spotted
. energises the universe by introducing real added value by offering goods or special offers, by organising events, in a fun manner.

You will find a report on the study here.

For further details, please contact Emilie Labidoire, project manager at Repères Second Life.

Repères Second Life and Pourquoi tu cours are partners of the association Accomplir which has decided to organise a design competition in Second Life for the re-development of the Jardin des Halles in Paris.

This is an extremely interesting example of the application of the principle of socially aware co-creation. This is how Accomplir qualifies its motivation in initiating this approach.

Why are we launching this virtual contest?
Because we love the Halles district, and want to live there pleasantly, in harmony with those who frequent it.
Because the project we are presented with does not satisfy our expectations, which have been clearly expressed, nor does it take into account the surveys previously carried out.
Because we refuse to disavow the official consultation, or challenge the power of the Paris Town Hall, which holds the final decision.
Because it is essential to break the deadlock we have been in for months, and re-establish the urge to demonstrate creativity in les Halles.

We are impatiently looking forward to receiving the projects! (the deadline is 1st June 2007)

The detailed specifications of the competition, the plan of the site and the rules may be consulted on the Repères Second Life site.

Following is the entire press communiqué.

Among the types of studies that may be conducted in Second Life, one area that seems particularly promising to us is that of co-creation: Businesses today are aware that they cannot innovate inside laboratories behind closed doors and that innovation will be successful if it is partly conducted by calling on collective creativity (see the book “Fabriquer le Futur 2” (Creating the Future 2, co-written by Pierre Musso, Laurent Ponthou and Eric Seuillet, who is the president of Fabrique du Futur).

These approaches will develop and are precisely a part of the societal trend of the “Participation generation” described by Thierry Maillet in his latest book “la Génération Participation”. Citizen/consumers are increasingly seeking direct dialogue with the brands and expect them to take into account their proposals.

We believe that Second Life is an ideal platform for this process of co-creation, namely because it allows those who wish to do so to provide their creative input to the brands and to present their designs under the form of 3D prototypes. Prototypes that may then be evaluated by other residents…

To activate this co-creative process, the organisation of a competition is amusing, stimulating and well-adapted to Second Life.

Our first experiments in this direction have been very positive. The first competition we launched, a building competition for a Repères showroom, was initially intended to propose an event for our panellists and to test the principle of competitions. The result is exceptional and I invite you to admire the design, presented in the next two snapshots, by Joshua Culdesac and Piper Pitney on the Repères Second Life island.










You will also find more information on this design and its creators on the Repères Second Life site.

The other competitions we have organised so far, have also been conducted experimentally by our panel, and we have found it more interesting and of greater impact to conduct this work for the benefit of partners who do not necessarily have the means to benefit from our services normally.

We are therefore moving towards two types of co-creation processes in SL:
. Operations for the brands, invoiced according to our usual conditions,
. and, for the purposes of communication and events organisation, joint operations with associations whose projects we support, with a sharing of the costs.

Today we are communicating the main research findings of our 1st exploratory study conducted with residents from Second Life and dealing with their perception of this universe. 137 residents from our panel have completed our survey.

These results reinforced our perception of Second Life as a deeply humain universe. According to its residents, Second Life is first at all :

The largest community ever created, offering opportunities for exchanges with other people ranging far beyond that of the simple chat room,

A step forward for humanity with :
. more athenticity and access to the real self,
. the opportunity to develop and even surpass oneself via apprenticeships and the use and unexploited skills,
. an infinite potentiel for discovery and creativity.

I invite you to read the main research findings of the analysis. For more details about this survey, do not hesitate to contact Emilie Labidoire, Reperes Second Life project manager.