Doing Business in an Expanding Reality

Beyond implementing the Co-design process, the purpose of Repères in Second Life is of course to explore these new digital words to gain more knowledge of them and to advise our clients in their marketing strategies in these virtual worlds.

We also want to play an active role in the Second Life community and to participate in its development, namely by disseminating the results of studies we conduct on our own initiative, or by making research organisations benefit at cost price from field studies conducted by our panel of avatars.

It is within such a framework that we are publishing the results of a qualitative study we conducted last year on the perception by the residents of Second Life of the first launches of brands in SL.

The investigation, under the form of an "in world” focus group (via avatars in SL) and in Real Life, concerned the automobile sector which already presented a certain diversity in marketing terms. The aim of the study is to determine the key factors of success for a successful launch in a virtual world.

You may download all of the findings here, which you may also view in a slide presentation below (given the density of the text, I recommend the option “view on slideshare / Full”)

For further details, please contact Emilie Labidoire, project manager at Repères Communities.

The development of virtual worlds about which we regularly communicate is a part of the more global process of the massive integration of digital technology in our reality.

This new reality we are moving towards, where the border between the virtual and reality will become less and less discernable, is sometimes referred to as the metaverse.

In the spring of 2007, a group of experts, researchers and players in the field of virtual worlds published a remarkable study on this subject : the metaverse roadmap overview. The authors identify four leading trends which, through their convergence, lead us to the metaverse:
. Virtual Worlds
. the mirror worlds, the digital reproduction of reality (Cf. Google Earth)
. enhanced reality : the integration of the digital in the real world, for example via enhanced reality glasses (you walk in an Antique site and thanks to these glasses you have a completed view of the buildings instead of the ruins)
. lifelogging, which consists of recording all the events of one’s life on a digital medium.

You will find here the support materials from a talk I gave on this subject at the summer university of a consulting company. In addition to the 4 trends of the Metaverse Roadmap, you will find some elements concerning another change I believe is fundamental: the notion of the enhanced body (exoskeletons, cyborgs and brain-computer links) where, here again, the visions of science-fiction writers are confirmed.

To finish with this theme of the metaverse and immersion, here is a video in which a system for measuring brain waves makes it possible for a person to move his avatar in Second Life mentally:



There are many surprises in store for us.

For approximately two years at Repères we have been engaged in the process of updating the tools used in market research. Our objective is to look for better ways of accompanying our clients, in a context in which society is undergoing major changes: traditional tools are less and less able to provide an accurate picture of reality today, whereas new approaches, previously inconceivable for technical and budgetary reasons, now provide access to a wealth of new and highly relevant information.

Among these new approaches, we are investing especially in all the “collaborative” techniques which represent a change of position within our profession. The citizen consumer is moving from the status of respondent to that of participant.

Hence, on the occasion of the last SEMO trade show, Emilie Labidoire, in charge of Repères Communautés, and I presented a series of collaborative approaches aimed at the following:

. mobilising consumers and involving them in designing the offer:
- co-designing, namely by using the Second Life platform,
- a concept test under the form of a collaborative blog, with 60 to 80 respondents alternating during a fortnight between collective exchanges and individual questionnaires
- a prototype test via the Home Use Blog, previously mentioned in this blog

. but also at gaining a better understanding of consumers via the creation of Virtual Communities of Interests, making it possible for a company to get a better understanding of its target and to continuously exchange with this target in a real spirit of partnership.

In addition to this new position as a “participant”, clearly in line with that of the consumer-citizen today (Cf. the book, “Génération participation” by Thierry Maillet), the strong point of these approaches is that they are based on new time frames: We are no longer working with 15-minute quantitative questionnaires or 3-hour focus groups, but with a collaborative experience over one or two weeks (collaborative concept test, Home Use Blog) or even several months (Communities), thus providing a definite opportunity for ideas to ripen and for the experience to be integrated. Another important aspect is the advantage of asynchronous communication limiting leading effects (each participant integrates the opinions of the others, but with a "distance" which enables him or her to evaluate these opinions and to preserve his or her individuality) and also makes it possible for the respondent to express himself/herself in a very personal way.

At Repères, we are continuing to develop and experiment with these collaborative methods which hold great promise, naturally for general consumer issues but also in the field of BtoB (for example: the development of a co-design protocol with certain key customers, or the creation and moderation of communities of retailers…)

In short, we are fortunate to be working in a fascinating profession offering a host of new prospects!

Joshua Culdesac and Piper Pitney are the winners of the competition "Call for collective design for the Jardin des Halles" initiated by the association Accomplir, the agency Pourquoitucours and Repères. The jury found the creative approach in the design of the Garden of Islands proposed by Joshua Piper especially appealing.

The garden proposed by Yaox Bruner awarded the “public prize” following the votes of the Repères Second Life panel:


















Lastly we would like acknowledge the quality of the proposals of all the participants, which may be seen during the whole summer on the Repères Second Life Islandor on video youtube.

This competition was principally aimed at accompanying the Accomplir Association in its fight against the project selected by the Paris City Hall. The objective was not to create the future Jardin des Halles but to prove that other designs were possible which associated creativity and compliance with certain spécifications. The final objective of the members – volunteers – of the association Accomplir being to convince the Paris City Hall to abandon the project and to launch an official competition for the garden.

We do not yet know what will be the outcome of this process but it is clear that Accomplir has made a clear statement in favour of its case thanks to Second Life; the association has benefited from wide media coverage enabling it to express its views (articles in Le Parisien, Paris Obs, Matin Plus, Lemonde.fr, lexpress.fr , BBCnews) ...And has effectively countered any criticism as to its alleged support of the status quo or rejection of innovation.

As for Repères, our action as a sponsor of this competition has enabled us to validate once again the relevance of Second Life as a platform for co-design, even for Real Life uses.

On May 22 last, we had the pleasure of receiving the Marketing Magazine Innovation Trophy 2007 in the Studies category.

The profession rewarded our installation in Second Life, Repères having accomplished a world premier by developing a market research activity in a virtual world.

Obviously we are very happy and proud of this award, and I take this opportunity to once again thank the whole Repères Second Life team: Emilie Labidoire, Christophe Desgouttes, Hailong Xia and Moragh McVicar.

This award is timely in that it comes as a crowning achievement following a very fruitful first six months of Repères in SL:
. We are now well established within the SL community, following the exploratory studies we have conducted and published (cf. the Repères Second Life site) and following the organisation of design competitions (Repères showroom, Fabrique du Future Building, The Halles Gardens in Paris)
. our panel includes 8000 original residents from all countries ready to take part in qualitative and quantitative research as well as in co-creation projects,
. within the next few days we will be launching our first research project commissioned by a customer (in our initial plan, we expected our first order only after a year in activity...)
. And more generally speaking our presence in SL has given us the opportunity to take part in many events in France and abroad and to present the different tools used by Repères.

In conclusion I would like to stress that our presence in Second Life is perfectly consistent with the strategic vision for the next 5 years that we have defined for Repères – Passion for Research:

To be in 2011 the research institute:
connected worldwide and constantly renewing and updating the tools of the profession by being a reference in terms of methodology and innovation

An entrepreneurial vision that is indeed ambitious, but also clearly has the power to mobilize… and is rather fun.

CB News in partnership with Repères presents an opinion poll conducted among 1085 Second Life residents on their perception of Real Life brands in this universe.

The main thing learnt from the poll was that the presence of RL brands is perceived as positive by a great majority of Second Life residents: 66% believe that the presence of RL brands has a positive impact on SL, whereas 22% believe that RL brands have no impact on SL, and only 11% believe that RL brands have a negative impact on SL. Therefore there is no evidence of any overexposure effect or rejection. On the contrary, the avatars are looking forward to the presence of brands (45% of respondents even want more brands) because they enhance and give more credibility to Second Life:
- they give realism and substance to SL by establishing a link with Real Life,
- they make SL more interesting by increasing the number of residents and thus contribute to a greater permanence of this universe.
On the contrary, the main obstacles have more to do with the fear of spoiling the universe, by being too close to real life or too commercial.

In this context, being present in SL may represent a real opportunity for a brand since beyond the impact of communicating around events linked to the current buzz around SL, the brands can promote RL products and also benefit from the creativity of the avatars by associating them in their innovation processes. The potential of Second Life in the co-creation process is confirmed in this study. The majority of the residents are ready to take part in this type of operation… in exchange for remuneration and visibility. It should be noted that the motivation to take part will be even stronger if the aim is to innovate for a much-liked brand.

Upon analysing the results of the study, it is clear to date, that the brands are still far from having succeeded in exploiting all of their SL potential. For instance no RL brand introduced in SL has succeeded in establishing a strong presence in the minds of residents. According to residents, the RL brands that wish to penetrate SL should offer a sim which:
. associates the philosophy of the universe (namely conviviality, originality and innovation) and the image of the brand
. maintains a link with RL
. is visible, easily spotted
. energises the universe by introducing real added value by offering goods or special offers, by organising events, in a fun manner.

You will find a report on the study here.

For further details, please contact Emilie Labidoire, project manager at Repères Second Life.

Repères Second Life and Pourquoi tu cours are partners of the association Accomplir which has decided to organise a design competition in Second Life for the re-development of the Jardin des Halles in Paris.

This is an extremely interesting example of the application of the principle of socially aware co-creation. This is how Accomplir qualifies its motivation in initiating this approach.

Why are we launching this virtual contest?
Because we love the Halles district, and want to live there pleasantly, in harmony with those who frequent it.
Because the project we are presented with does not satisfy our expectations, which have been clearly expressed, nor does it take into account the surveys previously carried out.
Because we refuse to disavow the official consultation, or challenge the power of the Paris Town Hall, which holds the final decision.
Because it is essential to break the deadlock we have been in for months, and re-establish the urge to demonstrate creativity in les Halles.

We are impatiently looking forward to receiving the projects! (the deadline is 1st June 2007)

The detailed specifications of the competition, the plan of the site and the rules may be consulted on the Repères Second Life site.

Following is the entire press communiqué.

Among the types of studies that may be conducted in Second Life, one area that seems particularly promising to us is that of co-creation: Businesses today are aware that they cannot innovate inside laboratories behind closed doors and that innovation will be successful if it is partly conducted by calling on collective creativity (see the book “Fabriquer le Futur 2” (Creating the Future 2, co-written by Pierre Musso, Laurent Ponthou and Eric Seuillet, who is the president of Fabrique du Futur).

These approaches will develop and are precisely a part of the societal trend of the “Participation generation” described by Thierry Maillet in his latest book “la Génération Participation”. Citizen/consumers are increasingly seeking direct dialogue with the brands and expect them to take into account their proposals.

We believe that Second Life is an ideal platform for this process of co-creation, namely because it allows those who wish to do so to provide their creative input to the brands and to present their designs under the form of 3D prototypes. Prototypes that may then be evaluated by other residents…

To activate this co-creative process, the organisation of a competition is amusing, stimulating and well-adapted to Second Life.

Our first experiments in this direction have been very positive. The first competition we launched, a building competition for a Repères showroom, was initially intended to propose an event for our panellists and to test the principle of competitions. The result is exceptional and I invite you to admire the design, presented in the next two snapshots, by Joshua Culdesac and Piper Pitney on the Repères Second Life island.










You will also find more information on this design and its creators on the Repères Second Life site.

The other competitions we have organised so far, have also been conducted experimentally by our panel, and we have found it more interesting and of greater impact to conduct this work for the benefit of partners who do not necessarily have the means to benefit from our services normally.

We are therefore moving towards two types of co-creation processes in SL:
. Operations for the brands, invoiced according to our usual conditions,
. and, for the purposes of communication and events organisation, joint operations with associations whose projects we support, with a sharing of the costs.

. We have published the results of a new Repères Second Life study: “Purchase Habits”, to know everything there is to know about the shopping habits of SL residents, ranging from the frequency with which they visit shops to the psychological price of clothing for avatars. You can read a complete report on the study here.

. Marie Juan Lallier has published a note in her blog "Pourquoi Second Life n’est pas une déviance ? "(Why Second Life isn’t a deviance?)

. The apéros du jeudi organised on Thursday 22 February, by Jeremy Dumont from the agency pourquoitucours gave me the opportunity to share a few thoughts about Second Life (the summaries of all the talks are available on the blog levidepoche) and especially to explain what, according to us, constitutes the three main areas of opportunity for brands in Second Life:
• communication: Second Life can enable brands to offer an experience of immersion in the values of the brand via a site presenting the brand’s platform in an interactive and fun manner,
• e-commerce: Second Life, often considered as the future of the Web, is characteristic of what could be the future of e-commerce, more human and more experience oriented,
• lastly, an area which especially interests us at Repères Second Life, this platform gives us an opportunity of offering brands protocols for the co-creation of products and services: this is a typical example of participative marketing, with creative residents who wish to express themselves and to act and whom the brands will be able to call on in order to develop their offers.

The interest previously shown by brands and the media in Second Life has been confirmed. On Christmas day, we had the pleasure of discovering the television report by Soir 3 on Second Life, which included sequences shot at Repères and a short excerpt of the interview I had given on this occasion. This report can be seen on YouTube.

At the beginning of the New Year, François Laurent also interviewed me on his Blog marketingisdead.